General Terms & Conditions for Puro Patisserie

General Terms and Conditions for Puro Patisserie

Welcome to Puro Patisserie, your artisanal haven in Vienna for bespoke cakes and pastries. Specializing in custom orders and renowned for our exquisite wedding cakes, we offer a unique culinary experience at our café from Friday to Sunday.

1. Scope: These terms apply to all dealings with Puro Patisserie, whether you're stepping into our café, placing a custom cake order by phone, or reaching out online for one of our signature wedding cakes.

2. Product Orders:

  • A minimum of 1 week's notice is required for preorders, with custom orders subject to our schedule and confirmation.

  • For wedding cakes, a detailed written exchange via email will serve as the official confirmation of your order.

3. Payment Terms:

  • Custom orders, including wedding cakes, necessitate a 50% non-refundable deposit to secure your booking.

  • The balance for wedding cakes is due 1 month prior to the wedding date, ensuring every detail is perfected for your special day.

  • Walk-in and non-wedding orders must settle the remaining balance 24 hours before pickup or delivery.

4. Pickup and Delivery:

  • Please present valid ID and order confirmation upon collection.

  • Delivery options are available within Vienna for an agreed fee, ensuring your order arrives with care.

5. Cancellations and Refunds:

  • Order cancellations are possible up to 72 hours before the pickup/delivery date, except for wedding cakes which follow a separate policy as per the written agreement.

  • Wedding cake deposits are non-refundable, and cancellations must adhere to the terms outlined in the email confirmation.

6. Allergies and Dietary Restrictions:

  • Inform us of any dietary needs at the time of your order. We take great care but cannot guarantee the complete absence of allergens.

7. Use of Products:

  • Our creations are crafted for immediate enjoyment. We advise on storage but cannot take responsibility once the product leaves Puro Patisserie.

8. Intellectual Property:

  • The design and content associated with Puro Patisserie are protected. Use without explicit permission is not allowed.

9. Liability:

  • Our liability for indirect damages from our products is limited to the purchase price.

10. Governing Law:

  • These terms are governed by Austrian law, with disputes resolved in Vienna courts.

Contact Information: For questions or more information, please contact us at puropatisserie@gmail.com